Shipping policy

Shipping Policy

At Ballers Haven, we work with a network of international fulfilment centres to make our products available to customers worldwide.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

During product launches, sales and other high-volume periods, processing may take slightly longer.

Where Will My Order Ship From?

We fulfil orders through our international network of warehouses and fulfilment partners, including locations in the United States, Europe and Asia.

Whenever possible, your order will be dispatched from the fulfilment centre closest to you that has your items available.

However, availability can vary between locations, particularly for specific boot models, colourways and sizes. If an item isn't currently stocked at your nearest fulfilment centre, your order may be dispatched from another location within our international fulfilment network.

For this reason, the origin shown on your tracking information may vary between orders.

Estimated Delivery Times

Most orders arrive within 5–14 business days after dispatch.

Delivery times are estimates rather than guaranteed dates and can vary depending on your location, local courier networks, customs processing and warehouse availability.

Some orders may arrive sooner when stock is available at a nearby fulfilment centre.

Multiple Items

If you purchase multiple products, your items may occasionally be fulfilled from different locations. This means you may receive your order in separate packages and at different times.

Don't worry if one item arrives before another — the remaining items will still be on their way.

Tracking Your Order

Once tracking becomes available, we'll send the details to the email address provided at checkout.

Please allow a short period after dispatch for tracking information to begin updating, as some carriers do not scan parcels immediately.

Customs & International Shipping

As we operate an international fulfilment network, some orders may cross international borders during transit.

Customs processing can occasionally cause delays outside of our control. Where applicable, customers are responsible for any import duties, taxes or customs charges imposed by their local authorities.

Delayed Orders

While the majority of orders arrive within the estimated timeframe, unexpected courier or customs delays can occasionally occur.

If your tracking has not updated for an extended period or your order has not arrived within a reasonable timeframe, please contact our customer support team and we'll investigate it for you.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible.

Once an order has entered fulfilment or been dispatched, we cannot guarantee that the delivery address can be changed.

Questions About Your Delivery?

If you have any questions regarding your shipment, tracking or delivery, please contact our customer support team with your order number and we'll be happy to help.